Customer service

For fast technical support, information about repairs and returns.

Please note that our business will be closed for the Christmas holidays from Monday, 22 December 2025 to Friday, 9 January 2026. In urgent cases, please contact techsupport@erowa.com.
We will be back at your service on Monday, 12 January 2026.

The name EROWA stands not only for first-rate products, but also for dependable customer service in all aspects.
Our mission: Increasing productivity and customer satisfaction.
We guarantee competent support, even after you have purchased your product.

Our qualified support staff are available by email, phone and remote diagnostics.
Please use the contact form below to get in touch.

For urgent matters, please contact techsupport@erowa.com directly,
so that we can find a solution together.

Remote diagnostics over TeamViewer

Pre-registration with return delivery form

Request customer service

Please complete the form below. We use this information to assign the correct specialist to your case.

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